NESPRESSO Reviews

Placed an order for coffee but was not fulfilled for another four days and did not ship for another week
Why charge hundreds of dollars and horrible service
Called them refused to acknowledge that their guarantee was 3-5 business days and did not credit or refund

I love my machine. But I haven't even owned it a year yet and it's about to go back for fixing for the FOURTH time. Three weeks each time, I can't have coffee.
And when it's returned, it's my fault for not maintaining it. I treat that thing better than my children.
I'd never buy another Nespresso. Even if it's amazing coffee.

Ordered coffee with next day service delivery. Still missing after 2 full workdays order not delivered, stating delivery address is not correct. Nespresso service has degraded from being one of the top (when it started) to do not buy from Nespresso anymore. Very du disappointed on this last order as after chatting with customer representatives, the solution given is to update my address, but it is already correct! I wonder if Nespresso management cares about at all…

Coffee machine came (vertuo) with a warranty of 2 years and within the first year and a half the machine stopped working. Had to pay to send it back just for them to "fix" and resend the item in even worse condition. Now it does not work at all and they refuse to replace/refund. Customer service, especially the manager are just awful and stingy refusing to be empathetic or helpful. Worse investment ever go somewhere else for your coffee!

Another "big" company that doesn't give any recognition to their clients. After purchasing over 1000$ in pods, a total of 3 machines vertus next, and being a client for over 2 years, I'm suggesting you NOT TO BUYING THESE MACHINES. Check online reviews before buying. You'll have the answer. They are faulty, they leak and Nespresso doesn't give any service except charging you 150$ for a repair or a 100$ discount for a new machine. They don't even try to help you over the phone. They know they are faulty by design. Look up youtube. Never buying anything from them again. Why did I buy 3 machines, because I used to enjoy the product. Now, I'm selling my leftover pods and switching to another brand. No service = Not buying anymore. Good bye.

Service is disgusting, the waitress was constantly looking at our table and the guests... served plates in the open without napkins and put on a dirty table... took the pot from the window sill that would put the phone for the child, the waitress came running and said that we would not touch it their owner will scold for it

I absolutely love my Nespresso machine! It comes with a starter pack of pods so you can get a feel for what you like and you can make espresso or coffee with it. My machine included a frother so I simply pour my creamer into it hit the button and it froths up the cream and warms it in seconds. You then add it to your espresso and it make an amazing latte! This has kept me from visiting coffee shops as often as I did in the past!

I was introduced to Nespresso by my daughter and absolutely love it. So... off to the store! The device is simple to operate and makes one of the greatest cups of coffee I could hope for. Now... it's more expensive than bulk coffee and your coffee maker. But I am really enjoying this flavor and ease of brewing. Made my first coffee order yesterday following the purchase. THe website took some reading and researching to understand what I was buying, but I got through it.

Missing parts. Called customer service on hold for over an hour. Rude and incompetent. Asked to speak to manager they gave me two telephone numbers to reach manager. When I called - both numbers are out of service. Do not buy these products for your own sake.

Bought the nespresso virtue, loved the coffee and all the options. 6 months goes by and the light turns blue? Call in, they try trouble shooting to no avail. "Mail it to us and we will see what we can do" great! 7 weeks goes by, no call or update. Today I am told they can't fix it. They provide me with 2 options. 1. $40 off a new machine or 2. Buy 35 sleeves of coffee and they will give me the machine for $40. Unbelievable! Nesspresso is joke. Maybe I can send back my last order of coffee that I can't drink now and exchange for a new lemon. Worst customer experience I have had in a long time. Avoid this company.